Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Lockwood | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Lockwood is a GPhC registered online pharmacy weight loss clinic serving patients in Lockwood, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Name, date of birth, address, phone number, and email address
• Health information: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and pages visited on our website

We collect this data when you register, complete a consultation form, place an order, or contact us directly.

2. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments through our pharmacist-led consultation process
• Dispense and deliver prescription or pharmacy medicines to your address within 1 working day of pharmacist approval
• Maintain accurate patient records as required by GPhC standards and UK pharmacy law
• Communicate with you about your treatment, orders, or any clinical concerns
• Process payments and manage your account
• Comply with legal and regulatory obligations

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare services. Health data is processed under the special category condition of providing healthcare treatment.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand how visitors use our site so we can improve performance
• Preference cookies: Remember your settings and choices for a better experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

4. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Delivery partners: To fulfil and dispatch your order
• Payment processors: To securely handle transactions
• IT and platform providers: Who support our website and clinical systems under strict data processing agreements
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
• Healthcare professionals: Where clinically necessary, such as referral to your GP

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer if required by law. Payment data is retained only as long as necessary for accounting and legal purposes. You may request details of how long specific data is held by contacting us directly.

6. Data Security

We take the security of your personal and health data seriously. Our systems use encryption, secure servers, and access controls to protect your information from unauthorised access, disclosure, or loss. All staff handling patient data are trained in data protection responsibilities.

7. Your Privacy Choices

You have rights regarding your personal data, including the right to access, correct, or request deletion of your information where appropriate. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below. We will aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Lockwood
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.